Shipping Policy

Pavwerly Shipping & Customer Service Policy

Last Updated: July 25, 2025

Thank you for shopping with Pavwerly. We know you are excited to receive your pet essentials, and we want to make our shipping process clear, simple, and easy to understand.

This policy explains how we prepare, ship, track, and support orders placed through Pavwerly.com.

1. Order Preparation

Once your order is placed, our team begins processing it as soon as possible.

Most orders are reviewed, packed, and handed over to our shipping partners within up to 3 business days.

Please note that orders placed on weekends will usually be processed and dispatched on the following Monday.

Processing time may vary slightly during holidays, promotional periods, high order volume, or payment verification.

2. Shipping Timeline & Fees

Standard delivery typically takes 10–20 business days worldwide after the order has been processed and shipped.

Pavwerly charges a flat shipping rate of $5.99 USD per order.

Delivery times are estimates only and may vary depending on destination, customs clearance, carrier operations, weather conditions, holidays, or other circumstances outside our control.

3. Possible Delays

While we work with shipping partners to deliver your package as efficiently as possible, some delays may occur due to factors beyond our control.

Possible causes may include:

Customs inspection
Carrier delays
Weather disruptions
Local delivery issues
Holiday shipping volume
Incorrect or incomplete shipping information

We appreciate your patience if your package takes longer than expected.

4. Tracking Your Order

After your order has shipped, you will receive a Shipping Confirmation email containing your tracking number.

You can track your package using the tracking information provided in that email. You may also use a universal tracking website such as:

www.17track.net

Please note that tracking information may take a few days to become active after the package is handed over to the shipping carrier.

5. Partial Shipments

If your order includes multiple pet products, your items may arrive in separate packages.

This may happen when products are shipped from different warehouses or fulfillment locations to help speed up delivery.

Each package may have its own tracking number. Please check all tracking emails before contacting customer support about missing items.

6. Making Changes to Your Order

If you need to update your order details, please contact us as quickly as possible.

For changes to shipping information, product size, color, style, quantity, or other order details, you must contact us within 12 hours of placing your order.

Please email us at:

support@Pavwerly.com

Include the following information:

Your order number
The email address used to place the order
A clear description of the change you need

We will do our best to help, but changes cannot be guaranteed once the order has entered processing or fulfillment.

7. Missed Deliveries

If the courier is unable to deliver your package, they may leave a delivery notice or hold the package at a local post office, pickup point, or carrier facility.

Please use your tracking number to contact the delivery provider first.

Pavwerly is not responsible for packages returned, delayed, or lost due to incorrect addresses, incomplete shipping details, missed delivery attempts, or failure to collect the package on time.

8. If Shipping Takes Longer Than Expected

If your order seems delayed, please follow these steps:

1. Check your tracking information
If your tracking has updated within the last 7 days, your package is still moving through the shipping system.

2. Contact us if there are no updates
If your tracking has not updated for more than 7 days, please email us at support@Pavwerly.com with your order number and the email address used at checkout.

Our team will review the tracking details and help you check the status of your package.

9. Lost or Stolen Packages

If your package is officially confirmed as lost during transit, Pavwerly will send a replacement at no additional cost.

However, packages marked as Delivered by the carrier but later reported missing are not covered by our replacement policy.

If your tracking shows delivered but you cannot locate the package, please first check with:

Neighbors
Household members
Building management
Front desk or mailroom
Local post office or delivery carrier

Once tracking confirms successful delivery, Pavwerly’s shipping responsibility is considered complete.

10. Shipping Origins & Destinations

Pavwerly ships globally.

In rare cases, if we are unable to deliver to your country or region, we will notify you as soon as possible.

Orders may ship from fulfillment facilities in the United States, Canada, Australia, or the European Union, or directly from trusted manufacturing partners.

This allows us to maintain product quality, improve delivery efficiency, and offer competitive pricing for pet essentials.

11. Important Notices

Shipping Estimates:
Delivery times are approximate and are not guaranteed. Delays caused by carriers, customs, weather, holidays, or other events outside our control are not the responsibility of Pavwerly.

Customs, Duties, and Taxes:
Customers are responsible for any applicable customs fees, import duties, taxes, or local charges. These fees are not included in the product price or shipping fee unless clearly stated at checkout.

Address Accuracy:
Please make sure your shipping address is complete and correct before placing your order. Pavwerly is not responsible for lost, returned, or delayed packages caused by incorrect or incomplete address information.

Delivered Packages:
Our responsibility ends once the tracking information confirms successful delivery. Packages lost, stolen, or misplaced after delivery are not covered.