FAQ
Help Center / FAQ
Welcome to the Pavwerly Help Center. Here you’ll find answers to common questions about orders, payments, shipping, delivery, returns, and product support.
If you need further assistance, please contact us at support@Pavwerly.com with your order number and the email address used at checkout so our support team can help you more quickly.
Ordering & Payments
Q: How do I use a discount code?
You can enter your discount code during checkout before completing your payment.
Please follow these steps:
- Choose the pet product you would like to purchase.
- Click Add to Cart.
- Go to your cart and proceed to checkout.
- On mobile, tap Show Order Summary to open the discount code field.
- On desktop, enter the discount code in the box shown on the checkout page.
- Apply the code before completing payment.
Please make sure the discount is successfully applied before placing your order. Discounts may not be added after checkout is completed.
Q: What payment methods does Pavwerly accept?
Pavwerly accepts a range of secure payment options, including:
- PayPal
- Visa
- MasterCard
- American Express
- Major debit and credit cards
- Apple Pay
- Google Pay
Available payment methods may vary depending on your location, device, and checkout settings.
Q: How much does shipping cost?
Standard shipping is usually USD $5.99.
Shipping costs may vary depending on your shipping address, order value, product type, and active promotions. The final shipping fee will always be shown clearly at checkout before you complete payment.
Shipping & Delivery
Q: Does Pavwerly ship internationally?
Yes. Pavwerly offers shipping to many locations worldwide.
Depending on product availability and destination, orders may be shipped from the most suitable fulfillment location to help deliver your package as efficiently as possible.
Q: How long does delivery usually take?
Most orders are delivered within 10–20 business days after processing and shipment.
Delivery time may vary due to carrier delays, customs processing, weather, holidays, incorrect shipping details, or high order volume.
Q: How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
You can use the tracking number to check your package status through the carrier’s tracking page or a universal tracking website.
Please allow some time for tracking updates to appear after the package has been handed to the carrier.
Q: Why has my tracking information not updated?
Tracking updates may take 24–48 hours to appear after shipment confirmation.
It is also normal for tracking to pause temporarily while the package moves between sorting centers, customs, or local delivery facilities.
If your tracking has not updated for an extended period, please contact us at support@Pavwerly.com.
Q: Why did I receive only part of my order?
If your order includes multiple pet products, they may be shipped in separate packages.
This can happen when items are stocked in different warehouses or shipped separately to speed up delivery. Each package may have its own tracking number.
Order Changes & Cancellations
Q: Can I change my shipping address, name, or phone number?
Please contact us immediately if you need to update your shipping information.
Email us at support@Pavwerly.com with the subject line:
Urgent: Address Change
Please include:
- Your order number
- The email address used at checkout
- Your complete updated shipping address
- Updated phone number, if needed
We will do our best to update the order before it enters fulfillment. Once the order has been processed or shipped, address changes may no longer be possible.
Q: Can I change the product, color, size, or quantity in my order?
Order changes must be requested as soon as possible.
Please email support@Pavwerly.com with the subject line:
Urgent: Order Change
Please include:
- Your order number
- The email address used at checkout
- The exact change you would like to make
For pet products with color, size, style, or quantity options, changes can only be made before the order enters fulfillment.
Q: Can I cancel my order?
Orders that have not yet been processed or shipped may be eligible for cancellation.
Please contact us quickly at support@Pavwerly.com. Once an order has been shipped or entered fulfillment, cancellation may no longer be available.
A processing fee may apply in certain cases if cancellation is requested after order processing has started.
Post-Delivery Support
Q: My order arrived damaged. What should I do?
We’re sorry if your package arrived damaged. Please contact us as soon as possible so we can review the issue.
Email support@Pavwerly.com and include:
- Your order number
- The email address used at checkout
- Clear photos or videos of the damaged product
- A photo of the shipping label
- Photos of the outer packaging, if available
Our support team will review your case and help with the next step.
Q: What should I do if my item has a quality issue?
If your pet product appears defective or does not function as expected, please contact us for assistance.
Please provide:
- Your order number
- The email address used at checkout
- A short description of the issue
- Photos or videos clearly showing the problem
After reviewing the information, we may offer a replacement, refund, store credit, or another suitable solution depending on the situation.
Q: I received the wrong item. What should I do?
Please email support@Pavwerly.com with your order details and photos of the item you received.
Include:
- Your order number
- The email address used at checkout
- Photos or videos of the incorrect item
- A short explanation of what was wrong
We will review the issue and work to resolve it as quickly as possible.
Q: Something is missing from my package. What should I do?
If your package is missing an item, please contact us with:
- Your order number
- The email address used at checkout
- A photo of the items received
- A photo of the package and shipping label
- Details of the missing item
Some orders may arrive in separate shipments, so please check whether you received more than one tracking number.
Account & Communication
Q: I did not receive my order confirmation email. What should I do?
Please check your spam, junk, or promotions folder first.
If you still cannot find the confirmation email, contact us at support@Pavwerly.com and provide the email address used at checkout. We will help verify your order and resend the confirmation if available.
Q: I have not received my tracking number yet. What should I do?
Tracking information is usually sent after your order has been processed and shipped.
If you have not received a tracking number after a reasonable processing period, please check your spam folder first. If it is still missing, contact us at support@Pavwerly.com for help.
Q: How can I contact Pavwerly customer support?
You can reach Pavwerly support using the contact details below:
Store Name: Pavwerly
Website: Pavwerly.com
Email: support@Pavwerly.com
Phone: +1(213) 449-4860
When contacting us about an order, please include your order number and the email address used at checkout so we can assist you faster.